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Why the customer is always right

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Everyone who has ever worked in retail or everyone who has ever been to a store knows the following situation: An angry customer is complaining/talking to a staff member and the sales person is getting more and more impatient, resulting in a frustrated customer who might never come back to that particular store. Here is […]

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Loyalty systems for retailers – What to do?

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Why is loyalty important and where do I start? I’ll present you with two major strategies below but generally it is about paying attention to your customer. If you get that step right customers will follow you and spend more money on your products/services. There are two ways of paying attention to your customer. It’s […]